Privacy policy

Personal Data Processing Policy
1. General Provisions This Personal Data Processing Policy ("Policy") is issued by NOVACRM LLP, a company registered at Stoney Works, 8 Stoney Lane, London, United Kingdom, SE19 3BD ("Company," "we," "us," or "our"). The Policy applies to the website nova-kommo.com and governs the collection, processing, and protection of personal data in compliance with applicable data protection laws, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
2. Personal Data We Collect We may collect the following categories of personal data:
  • Name, surname, and contact details (email, phone number, address);
  • Account registration details (username, password);
  • Payment and billing information;
  • Technical data (IP address, browser type, operating system);
  • Communication records, including inquiries and customer support interactions.
3. Purpose of Processing We process personal data for the following purposes:
  • Providing access to our website and services;
  • Managing user accounts and customer support;
  • Processing payments and transactions;
  • Improving website functionality and user experience;
  • Compliance with legal and regulatory obligations.
4. Legal Basis for Processing We process personal data on the following legal bases:
  • Performance of a contract (e.g., user registration, service provision);
  • Legitimate interests (e.g., website security, fraud prevention);
  • Consent (where required by law);
  • Compliance with legal obligations.
5. Data Sharing and Transfers We may share personal data with:
  • Third-party service providers assisting in website operation and service provision;
  • Regulatory authorities where required by law;
  • Business partners, provided the necessary data protection measures are in place.
Data transfers outside the UK and EEA will be conducted with appropriate safeguards, such as Standard Contractual Clauses (SCCs) or other lawful mechanisms.
6. Data Retention We retain personal data only as long as necessary for the purposes outlined in this Policy, or as required by law. When data is no longer needed, we securely delete or anonymize it.
7. Data Security We implement technical and organizational measures to protect personal data from unauthorized access, loss, or disclosure, including encryption, access controls, and secure data storage.
8. User Rights Under applicable laws, you have the right to:
  • Access your personal data;
  • Request correction or deletion of your data;
  • Withdraw consent where processing is based on consent;
  • Object to processing under certain circumstances;
  • Request data portability.
To exercise these rights, contact us at sale@nova-kommo.com.
9. Cookies and Tracking Technologies We use cookies and tracking technologies to enhance user experience and analyze website performance. Users can manage cookie preferences through browser settings.
10. Updates to this Policy We may update this Policy from time to time. Any changes will be posted on nova-kommo.com, and users will be notified of significant updates.
11. Contact Information For questions or concerns about this Policy, please contact: NOVACRM LLP Stoney Works, 8 Stoney Lane, London, United Kingdom, SE19 3BD Email: sale@nova-kommo.com
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