When the database is imported into Kommo, it sometimes happens that when importing into phones and mail, in addition to numbers and the plus sign, additional characters, spaces, parentheses, dashes, and so on were put. The widget brings everything to a single format. This is necessary in order for the sales department to work more conveniently. And in order for widgets that use the phone, such as telephony or messenger widget, to accept the phone format. Because if the phone, for example, is with spaces or ture, then not all telephony can work with this format.
Additionally. If you upload a database with several numbers or several emails from a client (if they are separated by commas), the system will divide them into several emails/phones and standardize them according to the selected parameters.