Privacy Policy

We may collect the following categories of information:

• name and contact details, including email address;
• Kommo account or workspace details you provide to us;
• messages, requests, and other information you submit through forms, email, or messengers;
• technical and usage data, including IP address, browser type, device data, pages visited, and interaction data;
• cookie and analytics data collected through tools such as Yandex Metrica, Google Analytics, and similar services.

We do not intentionally request sensitive personal data unless it is strictly necessary and explicitly provided by you.

We may use personal data to:

• respond to enquiries and provide support;
• provide access to our products, services, and materials;
• manage contractual and pre-contractual relationships;
• improve website performance, usability, and content;
• send service-related communications;
• send marketing or product updates where permitted or where you have opted in;
• protect our website, users, and business from abuse, fraud, and security incidents;
• comply with applicable legal, regulatory, or compliance obligations.

Depending on the situation, we process personal data on one or more of the following bases:

• your consent;
• performance of a contract or steps requested before entering into a contract;
• our legitimate business interests, provided they do not override your rights and freedoms;
• compliance with applicable legal obligations.

We use cookies and similar technologies to ensure core website functionality, understand traffic and usage patterns, remember preferences, and improve user experience.

Analytics and measurement tools may collect aggregated or device-level information. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.

We may share personal data only where necessary, including with:

• service providers and contractors who support hosting, analytics, communications, customer support, and operations;
• professional advisers such as lawyers, auditors, or consultants where needed;
• competent authorities, regulators, or law enforcement where required by applicable law or to protect rights, safety, and security;
• business partners only where this is necessary for providing requested services or where you have been informed appropriately.

We do not sell personal data.

Because our services may involve providers, infrastructure, or partners in different countries, personal data may be transferred internationally.

Where such transfers occur, we take reasonable steps to ensure an appropriate level of protection, including contractual, organizational, or technical safeguards where applicable.

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including support, contractual, compliance, dispute resolution, and security purposes.

When personal data is no longer needed, we delete it, anonymize it, or securely isolate it unless continued retention is required by law or legitimate business need.

Subject to applicable law, you may have the right to:

• request access to personal data we hold about you;
• request correction of inaccurate or incomplete data;
• request deletion of personal data in certain circumstances;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent;
• request portability of data where applicable;
• lodge a complaint with a competent supervisory or data protection authority.

To exercise your rights, contact us at [email protected].

We use reasonable technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The current version is published on this page: https://nova-kommo.com/policy.

If you have questions about this Privacy Policy or the processing of personal data, please contact us at [email protected].