Tasks

Processes in tasks

Set up options for completing tasks with flexible processes. Each task can have its own completion options, blocking, and execution conditions.

Features

Custom options for task types
Flexible execution conditions
Blocking and allowing actions with flags
Process control in tasks

Installation and setup guide

Detailed guide for working with widget "Processes in tasks"

Widget setup

First you need to create task types

To do this you need:
1. Go to the Tasks section
2. Click on the three dots
3. Click on "Manage task types"
4. Enter the task name and Save

Using the widget through salesbot, you can set tasks and perform bot actions after its completion.

To do this, you need to go to the pipeline settings

1. At the right stage, click +Add trigger

2. Select +Salesbot

3. Select the trigger conditions and click +Create a new bot

4. Select Create a new bot

5. Select Widgets

6. Find the Processes widget in tasks and click Add

You should not use cloning widget blocks, because this may lead to disruption of the sales bot process structure.

7. For further settings, click on the pencil

8. Select the type of task that will be created

9. Select the person responsible for the task

10. Next, in the drop-down list, select the time for which you need to complete the task

Either from the current moment and enter the number of minutes in the field

Or from the time of the field and then select this field

11. Next, enter the text of the task and click Save

12. In the Add result field, enter the name of the result and click on +

13. Next, select the actions that the bot will perform after completing the task

14. Add the required number of results and actions

Important. Stop the bot after each action

Save all settings

Forms

Forms are necessary for filling out fields, for example, in order for a manager to fill out certain fields during a task and not have to look for them in the lead tabs, you can fill out a form before closing the task


To do this, you need to go to the configured bot and click on the pencil

Click on the line next to the result name and select the fields

If necessary, select fields for all results


Be sure to save the settings